MetLife- Updating MFA Email

Rosanna Li Updated by Rosanna Li

This article will walk you through how to update your MetLife MFA email since we have switched MetLife over to DXC MFA only. Please note that once you make this change, you will need to log in to Eligibility AI to retrieve your One Time Passwords (OTPs) for verification

  1. Login to your MetLife account and click Profile.
  2. Click Change MetDental Email.
  3. Validate your account by logging in- enter your username & password then click Log In.
  4. Enter in the OTP code that was sent to the original email and click Submit.
  5. Enter the DXC generated email and click Update.
    1. DXC generated email(s) can be found under Administration > MFA Management. Click the copy button next to the email address and paste it into the MetLife portal. You can use a previously generated email or generate a new one.
  6. Enter in the OTP that was sent to the DXC generated email and click Submit.
  7. Your MetLife email address should now be updated.
  8. Now in Eligibility AI, delete your existing MetLife credential and click New Payer Credential.
  9. Select MetLife for the payer, enter in the username & password, then select DXC Email for MFA. Select the email address that you have linked to your MetLife account.
  10. Click Add Credential and wait for the credential to be validated. Once validated, your connection to MetLife is ready to go.

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