Product Support
Attachments
Adding an Attachment to a Claim
Completing a Payer Request for Additional Details
Creating a Custom Attachment Rule
Creating a Stand Alone Attachment
Download the Attachment Tool
FAQs for AttachmentConnect
Locating the Attachment Payer List
Searching for a Claim with Attachments
Using Capture All Attachments
Statements
Claims
Add or Change Billing Information
Adding Users to DentalXChange
Change Practice Management System
Correcting a Validation Error
Download the Batch Upload Tool
FAQs for ClaimConnect
Frequestly Asked Questions for the DentalXChange Management Desktop
Medi-Cal Dental: Add Payer Claim ID from NOAs to Claims on Submission
Registering for DentalXChange
Resetting DentalXChange Password
Submitting a Claim Directly on DentalXChange
Uploading a Batch Claim File
Credentialing
Credentialing For Providers
Creating an Application
FAQ's for Providers using CredentialConnect
Adding Approvals From Payers
Creating a New Account with CredentialConnect
How to Edit Locked Application Fields
How to Update Expiring Supporting Documents
Introduction to CredentialConnect for Providers
Password Recovery
Payer Messages
Submitting an Application Via Email
Understanding the Homepage
Username Recovery
System Requirements for CredentialConnect
Uploading Files to CredentialConnect
Eligibility AI
Payer Portals- Credential Creation
Ameritas
Delta Dental State Portals- AK, AR, CO, CT, IL, KS, MA, NJ, OK, OR, RI, SD, VA, WA, Northeast
Delta Dental State Portals- IA, ID, MO, SC, WI, WY
FAQ's for Eligibility AI
Introduction to Eligibility AI
Reviewing Eligibility & Benefit Details
Add Payer Credential with Multi-Factor Authentication
Common Reasons for Failed Benefit Checks
Managing Payer Credentials
Manually Running an Eligibility Check
Notes and Benefit Customization
Merchant Services
CardPointe Portal
How to setup Payment Plans
Notifications & Alerts
Reconcile Merchant Services (PayConnect) Transactions
Video: How to Process a Refund
Video: How to Process a Void
Video: How to Set Up Payment Plans
Video: How to Use Text-to-Pay
Video: How to use the Virtual Terminal
Real-Time Eligibility
Electronic Remittance Advice
Enrollment
Partner Support
- All Categories
- Product Support
- Credentialing
- Credentialing For Providers
- Creating a New Account with CredentialConnect
Creating a New Account with CredentialConnect
If you are new to DentalXChange and would like to sign up for CredentialConnect, a new account will need to be created. From the DentalXChange website, click Sign Up at the top right corner to get started.

- Click Sign Up to get started. On the next page, complete all required information to create your user profile.

- Complete all information for the practice and provider. If you are creating the account but are not the provider, enter the provider's first and last name to create a separate profile for them.

If you only plan to use DentalXChange for CredentialConnect, you are not required to select a Practice Management System. By selecting a Practice Management System, you might see offers such as special pricing on other DentalXChange services.

- Select the Number of Locations, how you heard about DentalXChange, and unselect any services you would not like to sign up for. If you only wish to add CredentialConnect, leave DDS Enroll selected.


- You will confirm the package on the next screen. A description of what's included in the package is available by clicking on the arrow next to "All Payer Credentialing". Once you've selected the package, click Continue.

- Billing information is required while completing registration.

- Details on the package will be listed here (as seen in Step 4) for you to review and confirm services. You will have the following options available:

For Existing DentalXChange Users
If you already have a DentalXChange account and would like to add CredentialConnect, you can do so directly from within your account.
- While logged onto DentalXChange, click on Account at the top left.

- Select "Add or Remove Services / Packages" under the Services section.

- Select DDS Enroll from the list of Services you are Interested In.

- You will be asked to confirm the package on the next screen, and enter billing information (if applicable).
- Once the CredentialConnect package is added onto your account, you will be able to access CredentialConnect from your DentalXChange Dashboard.

Additional information on how to get started with CredentialConnect can be found at the link below: