Product Support
AttachmentConnect
Adding an Attachment to a Claim
Completing a Payer Request for Additional Details
Creating a Custom Attachment Rule
Creating a Stand Alone Attachment
Download the Attachment Tool
FAQs for AttachmentConnect
Locating the Attachment Payer List
Searching for a Claim with Attachments
Using Capture All Attachments
ClaimConnect
Adding Users to DentalXChange
Correcting a Validation Error
Download the Batch Upload Tool
FAQs for ClaimConnect
Medi-Cal Dental: Add Payer Claim ID from NOAs to Claims on Submission
Registering for DentalXChange
Submitting a Claim Directly on DentalXChange
Uploading a Batch Claim File
CredentialConnect
CredentialConnect For Providers
Adding Approvals From Payers
Creating a New Account with CredentialConnect
Creating an Application
FAQ's for Providers using CredentialConnect
How to Edit Locked Application Fields
How to Update Expiring Supporting Documents
Introduction to CredentialConnect for Providers
Password Recovery
Payer Messages
Submitting an Application Via Email
Understanding the Homepage
Username Recovery
System Requirements for CredentialConnect
Uploading Files to CredentialConnect
Eligibility AI
Add Payer Credential with Multi Factor Authentication
Common Reasons for Failed Benefit Checks
FAQ's for Eligibility AI
Introduction to Eligibility AI
Managing Payer Credentials
Manually Running an Eligibility Check
Notes and Benefit Customization
Reviewing Eligibility & Benefit Details
PayConnect
How to setup Payment Plans
Video: How to Process a Refund
Video: How to Process a Void
Video: How to Set Up Payment Plans
Video: How to Use Text-to-Pay
Video: How to use the Virtual Terminal
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- Creating a Custom Attachment Rule
Creating a Custom Attachment Rule
Updated by Lindsey Schurman
AttachmentConnect gives you the ability to create your own rules for attachments. Custom Rules will prioritize higher than payer rules and overwrite payer requirements when present.
- In the Settings section of the Account page, select Electronic Attachment Settings.
- Select Manage Rules.
- Existing Custom Attachment Rules will display, you can search all Attachment Rules by payer from this screen.
- Select Add Rule.
- Enter the Payer, Provider, and Procedure information for the specific rule you wish to create.
- Select the type of claim and type of attachment for the rule to apply to. Add any appropriate notes. Select Continue.
- Review the Attachment rule created. Select Save Changes to review all rules or create another Attachment rule. Select Edit Changes to return to the previous screen.
- Repeat these steps as needed.