Product Support
AttachmentConnect
Adding an Attachment to a Claim
Completing a Payer Request for Additional Details
Creating a Custom Attachment Rule
Creating a Stand Alone Attachment
Download the Attachment Tool
FAQs for AttachmentConnect
Locating the Attachment Payer List
Searching for a Claim with Attachments
Using Capture All Attachments
ClaimConnect
Adding Users to DentalXChange
Correcting a Validation Error
Download the Batch Upload Tool
FAQs for ClaimConnect
Medi-Cal Dental: Add Payer Claim ID from NOAs to Claims on Submission
Registering for DentalXChange
Submitting a Claim Directly on DentalXChange
Uploading a Batch Claim File
CredentialConnect
CredentialConnect For Providers
Adding Approvals From Payers
Creating a New Account with CredentialConnect
Creating an Application
FAQ's for Providers using CredentialConnect
How to Edit Locked Application Fields
How to Update Expiring Supporting Documents
Introduction to CredentialConnect for Providers
Password Recovery
Payer Messages
Submitting an Application Via Email
Understanding the Homepage
Username Recovery
System Requirements for CredentialConnect
Uploading Files to CredentialConnect
Eligibility AI
Add Payer Credential with Multi Factor Authentication
Common Reasons for Failed Benefit Checks
FAQ's for Eligibility AI
Introduction to Eligibility AI
Managing Payer Credentials
Manually Running an Eligibility Check
Notes and Benefit Customization
Reviewing Eligibility & Benefit Details
PayConnect
How to setup Payment Plans
Video: How to Process a Refund
Video: How to Process a Void
Video: How to Set Up Payment Plans
Video: How to Use Text-to-Pay
Video: How to use the Virtual Terminal
Real-Time Eligibility
Enrollment
Partner Support
- All Categories
- Product Support
- AttachmentConnect
- Using Capture All Attachments
Using Capture All Attachments
Updated by Lindsey Schurman
In addition to managing attachments at the individual claim level, attachments can be added to multiple attachments in a single session of the DentalXChange Desktop Service tool by selecting Capture All Attachments on the Claims Needing Attachments page.
- Select Capture All Attachments. The DentalXChange Desktop Service application launches with a list of claims.
- Double click claim to begin.
- On the Practice computer, open the image to be captured. If multiple monitors are used, the application will capture only on the main monitor.
- Select Capture Image. Crosshairs will appear. Use the cursor to draw a box around the image to be captured.
- Select the Image Type, Image Date and Orientation if required. Select Send Image.
- If the image is captured is incomplete, select Re-Capture Image to restart these steps.
- The screen will display all captured images for this claim, If additional images are required, select Capture Image. If no additional Images, select Submit Claim and move to the next claim on the list.
- Select Suspend Claim to review the claim prior to submission on ClaimConnect.
- Repeat for all additional claims.