Product Support
AttachmentConnect
Adding an Attachment to a Claim
Completing a Payer Request for Additional Details
Creating a Custom Attachment Rule
Creating a Stand Alone Attachment
Download the Attachment Tool
FAQs for AttachmentConnect
Locating the Attachment Payer List
Searching for a Claim with Attachments
Using Capture All Attachments
ClaimConnect
Adding Users to DentalXChange
Correcting a Validation Error
Download the Batch Upload Tool
FAQs for ClaimConnect
Medi-Cal Dental: Add Payer Claim ID from NOAs to Claims on Submission
Registering for DentalXChange
Submitting a Claim Directly on DentalXChange
Uploading a Batch Claim File
CredentialConnect
CredentialConnect For Providers
Adding Approvals From Payers
Creating a New Account with CredentialConnect
Creating an Application
FAQ's for Providers using CredentialConnect
How to Edit Locked Application Fields
How to Update Expiring Supporting Documents
Introduction to CredentialConnect for Providers
Password Recovery
Payer Messages
Submitting an Application Via Email
Understanding the Homepage
Username Recovery
System Requirements for CredentialConnect
Uploading Files to CredentialConnect
Eligibility AI
Add Payer Credential with Multi-Factor Authentication
Common Reasons for Failed Benefit Checks
FAQ's for Eligibility AI
Introduction to Eligibility AI
Managing Payer Credentials
Manually Running an Eligibility Check
Notes and Benefit Customization
Reviewing Eligibility & Benefit Details
PayConnect
How to setup Payment Plans
Video: How to Process a Refund
Video: How to Process a Void
Video: How to Set Up Payment Plans
Video: How to Use Text-to-Pay
Video: How to use the Virtual Terminal
Real-Time Eligibility
Enrollment
Partner Support
- All Categories
- Product Support
- CredentialConnect
- CredentialConnect For Providers
- Password Recovery
Password Recovery
Updated
by Laura Zapata
To reset an account password, click on the Forgot your username or password? link under the login fields.
A pop up will appear requesting username and email. Password reset instructions will be sent to the email provided.
If the username and email provided do not match, an error message will appear above the login section.
If you do not remember your CredentialConnect username and/or email, please contact the credentialing department at 800-576-6412 ext. 471.
