CredentialConnect For Providers
Creating an Application
Learn how to create and submit a new application in CredentialConnect
FAQ's for Providers using CredentialConnect
Read frequently asked questions by Providers using CredentialConnect
Adding Approvals From Payers
Providers and dental offices will receive credentialing application approvals from multiple sources including email, payer messages, and regular mail. Recording the approvals from each payer helps to…
Creating a New Account with CredentialConnect
Learn how to create a new account in DentalXChange and add the necessary package to submit Credentialing applications.
How to Edit Locked Application Fields
In CredentialConnect, some application fields are locked during the application process to ensure applications are completed for the associated provider. This helps our insurance payers to be sure th…
How to Update Expiring Supporting Documents
To update the requested document, please follow the steps below: Log onto DentalXChange.com. On the homepage, click on Credentialing. Click on User Profiles on the left-hand side, under Management. F…
Introduction to CredentialConnect for Providers
CredentialConnect is a tool used to create, maintain, and distribute appropriate credentialing and network maintenance forms to send to payers, as well as an online repository that stores information…
Password Recovery
To reset an account password, click on the Forgot your username or password? link under the login fields. A pop up will appear requesting username and email. Password reset instructions will be sent…
Payer Messages
The Payer Messages feature allows Providers and Payers to message each other directly, saving time from long phone calls and maintaining visibility across their organizations. Messages are delivered…
Submitting an Application Via Email
Utilizing the Payer Messages feature in CredentialConnect, providers can submit credentialing, recredentialing, and network maintenance forms to insurance payers via email, all without leaving Creden…
Understanding the Homepage
The homepage in CredentialConnect is the starting point for each person using the platform. You can quickly see actions which require your attention and navigate to managing applications, creating ne…
Username Recovery
During the re-credentialing process, a provider may not remember the username they used to complete the application. Using the "Forgot your username?" tool when completing the re-credentialing proces…
