Patient Statements FAQ

Lindsey Schurman Updated by Lindsey Schurman

Here are some Frequently Asked Questions related to Patient Statements:

How are the emailed Patient Statements HIPAA Compliant?
When sending email Patient Statements, patients will receive an email with the total and a link to view the full patient statement details online. Users will generate a patient account and will be able to retrieve all future statements using that email.

What are the different Address Services and what do they mean?
The four types of Address Services are listed below:

Forward Address Services - have the statement forwarded to the patient.
Return Address Services - have the statement returned to the practice with the patient’s new address.
Change Address Services - have the statement forwarded to the patient and to have a new address notice sent to the practice. This option may incur a fee directly from USPS.
All Address Services - have the statement returned with reason for non-delivery attached or statement forwarded, there are no fees charged; separate notice of new address provided incurs a fee directly from USPS.

What happens if a patient deletes our emailed statement?
You have a record of all statements sent. If a patient deletes or does not login to view the emailed patient statement for 7 days, DentalXChange will forward the statement by mail to the address provided on the statement.

What if I cannot send an email from my Practice Management Software?
You can send a pre-invite with the DentalXChange portal. Select Invite Patients and enter the name and email for applicable patients. If patients then register, all future statements will go electronically for the information provided.

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