Frequestly Asked Questions for the DentalXChange Management Desktop

Lindsey Schurman Updated by Lindsey Schurman

FAQ

DentalXChange Management Desktop

Find the most commonly asked questions here! If you have a question that isn't answered by our FAQ, contact DentalXChange and submit a support request.

What are the minimum system requirements to use DentalXChange Management Desktop (DMD)?

Hardware Requirements 

  • 2 GHz or faster processor
  • Minimum 2 GB RAM
  • Minimum 1024x768 resolution video card and display

Software Requirements 

Operating System: 

  • Current Supported and Patched Windows OS
  • Will work on Windows 10 and above

Other Software: 

  • .NET Framework 4.7.2  - This will be installed by the DMD Setup file if not present
  • Current version of Microsoft Edge

Why do I only see some of my submissions?

The DentalXChange Management Desktop lives on your local machine. This means it has access only to information related to claims submitted through the DMD application on your computer. All claim submissions can be reviewed on ClaimConnect.

To reach ClaimConnect from the DMD, find DentalXChange in the Top Navigation Bar and select 'View your claims online'.

I accidentally printed a customer's receipt to the DentalXChange Management Desktop, and now it says I have claims to import.

To clear the Claims or Statement Printer, the documents printed to the DMD will need to be removed. Go to Help > About> Data > Claim to view the printed documents. Select the image files to view what is currently in the Import section and delete the bad file(s). You can also contact DentalXChange for easy removal.

When I submit a large claim, it gets divided into two claims. How do I correct this?

The DMD uses the ADA forms to collect your claims. When a claim has more than 10 procedure lines, it will automatically be divided into multiple claims. You can combine two claims for a patient into one by selecting the two claims you want to pair and then clicking 'Combine' to create one larger claim.

I see my primary insurance on my secondary claim, but how can I enter the primary payment information?

Because the DMD uses the ADA form to collect your claims, some Primary paid data cannot be provided on the form. This can be resolved in two ways:

  1. Select the claim, then select the 'Additional Subscriber' field to enter prior payment information.
  2. Submit the claim to ClaimConnect and allow the DentalXChange validations to show you what the payer needs.

How do I install the program on a new computer?

DentalXChange can help with that! Contact DentalXChange to schedule additional installations.

How did we do?

FAQs for ClaimConnect

Medi-Cal Dental: Add Payer Claim ID from NOAs to Claims on Submission

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