Product Support
Attachments
Adding an Attachment to a Claim
Completing a Payer Request for Additional Details
Creating a Custom Attachment Rule
Creating a Stand Alone Attachment
Download the Attachment Tool
FAQs for AttachmentConnect
Locating the Attachment Payer List
Searching for a Claim with Attachments
Using Capture All Attachments
Statements
Claims
Add or Change Billing Information
Adding Users to DentalXChange
Change Practice Management System
Correcting a Validation Error
Download the Batch Upload Tool
FAQs for ClaimConnect
Frequestly Asked Questions for the DentalXChange Management Desktop
Medi-Cal Dental: Add Payer Claim ID from NOAs to Claims on Submission
Registering for DentalXChange
Resetting DentalXChange Password
Submitting a Claim Directly on DentalXChange
Uploading a Batch Claim File
Credentialing
Credentialing For Providers
Creating an Application
FAQ's for Providers using CredentialConnect
Adding Approvals From Payers
Creating a New Account with CredentialConnect
How to Edit Locked Application Fields
How to Update Expiring Supporting Documents
Introduction to CredentialConnect for Providers
Password Recovery
Payer Messages
Submitting an Application Via Email
Understanding the Homepage
Username Recovery
System Requirements for CredentialConnect
Uploading Files to CredentialConnect
Eligibility AI
Payer Portals- Credential Creation
Ameritas
Carefirst
Cigna
DNoA
Delta Dental State Portals- AK, AR, CO, CT, IL, KS, MA, NJ, OK, OR, RI, SD, VA, WA, Northeast
Delta Dental State Portals- IA, ID, MO, SC, WI, WY
DentalHub- Adding a New Team Member
Geha
Guardian
Metlife
Principal
United Concordia
FAQ's for Eligibility AI
Introduction to Eligibility AI
Reviewing Eligibility & Benefit Details
Add Payer Credential with Multi-Factor Authentication
Common Reasons for Failed Benefit Checks
Managing Payer Credentials
Manually Running an Eligibility Check
Notes and Benefit Customization
Merchant Services
CardPointe Portal
How to setup Payment Plans
Notifications & Alerts
Reconcile Merchant Services (PayConnect) Transactions
Video: How to Process a Refund
Video: How to Process a Void
Video: How to Set Up Payment Plans
Video: How to Use Text-to-Pay
Video: How to use the Virtual Terminal
Real-Time Eligibility
Electronic Remittance Advice
Enrollment
Partner Support
Geha
Updated
by Rosanna Li
This article will walk you through how to create a new credential for Geha to be used with Eligibility AI.
- Go to https://identity.onehealthcareid.com/oneapp/index.html#/login and choose “Create One Healthcare ID” to create an account for a new user.

- Fill out the account information. Enter a first and last name and birthdate, followed by the email address generated in Eligibility AI then click "Continue".

- Paste in the verification code that was sent to the Eligibility AI email and click "Verify".

- A success message will appear! Click the X at the top right to continue.

- Next, set up the Authenticator. Click the “Setup” button next to the Authenticator option.

- Click “Unable to scan QR code?” to reveal the secret key. This key will be copied and entered into Eligibility AI.

- In Eligibility AI, go to Administration > Payer Credential and click "New Payer Credential. Select GEHA as the payer and paste in the secret key to the Authenticator Key field.

- Now that the authenticator key has been copied, go back to the account setup in GEHA; click “Continue”.

- Then, generate a one-time passcode in Eligibility AI. This can be done by clicking "Get MFA Code", copy the passcode and use it to verify in GEHA.


- With all required authentication methods complete, click “Continue”.

- Reveal and copy the Recovery Code. Do not lose this code and make sure you record it somewhere.

- Continue through the account creation process by clicking “I agree” to agree to the terms and conditions

- Provide contact information to complete the registration process. Use the Eligibility AI generated phone number for this portion.


- Click "Finished". Your new GEHA credential should be ready to use now.
