DentalHub- Adding a New Team Member

Rosanna Li Updated by Rosanna Li

This article will help you add a team member to your DentalHub account to be used within Eligibility AI so that you can receive more accurate eligibility data from this portal as we continue to support more payers.

  1. Navigate to https://www.dentalhub.com/ and login. Then select 'Menu'.
  2. From the menu selection, click 'Team Members'.
  3. Click 'Add Team Members'.
  4. Enter in the team member's name, email and select whether or not they are a practitioner
  5. Select what features you would like the team member to have access to- we recommend at least selecting the Patients & Claims options.
  6. You will now see a pop up that lets you know this team member does not have a DentalHub accounts. Enter in their name and email address.
  7. Click 'Add'.
  8. Have the team member locate the email that DentalHub sent and click 'Get Started'.
    1. The team member will now be able to set up their password and fill out any additional information needed on the screen.
    2. Click 'Sign Up'.
  9. You will now be redirected to login with your email and password.
    1. Enter in the email and password you just created then click 'Sign in'.
  10. You will now be prompted to set up your MFA- please select Authenticator App and click 'Continue'.
  11. Click the link that says 'Still having trouble?'.
  12. Copy the secret key that is displayed on the screen.
  13. Open up Eligibility AI and navigate to the Administration section > Payer credentials.
    1. Click 'New Payer Credential' and select a DentalHub payer
    2. Paste in the secret key into the Authenticator Key field of Eligibility AI and click 'Get MFA Code'
    3. Then copy and paste the MFA code back into DentalHub to successfully link the Authenticator.

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