Eligibility AI
FAQ's for Eligibility AI
Review the most commonly asked questions by dental offices using Eligibility AI
Introduction to Eligibility AI
Learn the basics of Eligibility AI including how it works and an overview of each section of the platform.
Reviewing Eligibility & Benefit Details
The moment you've been waiting for — the meat and potatoes of Eligibility AI. Learn about where to find each detail of the patients eligibility & benefits.
Add Payer Credential with Multi Factor Authentication
Some payers that support enhanced data with Eligibility AI require multi-factor authentication (MFA). Learn how to add the MFA token in Eligibility AI.
Common Reasons for Failed Benefit Checks
Some appointments will be unable to complete an eligibility check due to missing data or an error. Check out the top reasons for failed checks and learn how to resolve them.
Managing Payer Credentials
Ensuring your payer credentials are added and up to date is a key component to the magic behind Eligibility AI. Learn the steps to add, update, and delete credentials.
Manually Running an Eligibility Check
In addition to being able to pull the appointments from your software, Eligibility AI has the ability to run manual eligibility checks. If you ever need to run a manual check due to a walk-in or appo…
Notes and Benefit Customization
You may sometimes find it necessary to add additional information to the benefits pulled with Eligibility AI, add notes for a particular patient/appointment, or override a benefit entirely. This arti…
